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FAQ

Hi!  I'm Chaobu and I'm an indie artist who really likes making cute things!  All the manufacturing, designing, and shipping is handled by me. Thank you for your support!


Shipping

When will my order ship?

Orders typically ship on the Friday or Monday after being placed.  

How long will my order take to arrive?

If you're in the US, orders will typically arrive within two weeks, but due to current USPS delays it may take a month for your order to arrive. For orders to Canada, your package may take up to a month to arrive.  

What service are orders shipped with?

Orders are shipped with USPS.  

Do orders come with tracking?

Orders come with tracking unless your order only contains stickers and prints, in which case your order will be shipped as an untracked letter.   

Where do you ship from?

I'm based in Massachusetts, USA!   

Where do you ship to?

Currently I'm shipping to the US and Canada!  

I am not in the US/Canada. Can I still place an order?

Please send me an email at chaobunnyarts@gmail.com to set up a custom order. Due to COVID-19, global shipping is severely delayed and international orders may take up to 3 months to arrive.   

Is it possible for you to mark down the value of my order on customs declaration?

Unfortunately, I cannot mark down the value of parcels that I send out because that would be mail fraud.  

Can I return my order?

I unfortunately cannot accept returns unless it was a mistake within the order on my end (such as sending the wrong item). If you have any troubles with your order, please contact me!  

I put the wrong address on my order! Can I change it?

If your order has not been shipped out, I can correct the address on your order. However, if your order has already been shipped, I cannot change it and I cannot be held responsible if the order is sent to the wrong address or lost in transit due to a wrong address on the buyer's part. If the order is returned to me by USPS, it can be re-shipped for an additional fee.