Hi! I'm Chaobu and I'm an indie artist who really likes making cute things! All the manufacturing, designing, and shipping is handled by me. Thank you for your support!
⭐ When will my order ship?
Orders placed before 8am EST on Thursday typically ship on the Friday after being placed.
I get a huge volume of orders during shop updates, so if you place an order during a shop update, your order will take 1-2 weeks to ship out.
⭐ How long will my order take to arrive?
If you're in the US, orders will typically arrive within two weeks, but due to current USPS delays it may take a month for your order to arrive. For orders to Canada, your package may take up to a month to arrive.
⭐ What service are orders shipped with?
Orders are shipped with USPS.
⭐ Do orders come with tracking?
Orders come with tracking unless your order only contains stickers and prints, in which case your order will be shipped as an untracked letter.
⭐ Where do you ship from?
I'm based in Massachusetts, USA!
⭐ Where do you ship to?
Currently I'm shipping to the US and Canada!
⭐ I am not in the US/Canada. Can I still place an order?
I can ship my non-fanart items internationally through my Etsy shop, so check it out! Please be aware that due to current delays in global shipping, international orders may take 1-3 months to arrive.
If you want to buy items not found on my Etsy, please send me an email at email@example.com to set up a custom order. In your email, I need (1) a list of the items you want to buy and (2) confirmation that you're okay paying $15-$20 for international shipping and waiting 1-3 months.
⭐ Is it possible for you to mark down the value of my order on customs declaration?
Unfortunately, I cannot mark down the value of parcels that I send out because that would be mail fraud.
⭐ Can I return my order?
I unfortunately cannot accept returns unless it was a mistake in the order on my end (such as sending the wrong item or the wrong quantity). If you have any troubles with your order, please contact me at firstname.lastname@example.org!
⭐ I put the wrong address on my order! Can I change it?
If your order has not been shipped out, I can correct the address on your order. However, if your order has already been shipped, I cannot change it and I cannot be held responsible if the order is sent to the wrong address or lost in transit due to a wrong address on the buyer's part. If the order is returned to me by USPS, it can be re-shipped for an additional fee.