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FAQ

Hi!  I'm Chaobu and I'm an indie artist who really likes making cute things!  

Shipping

When will my order ship?

Orders ship out once a week!

I get a huge volume of orders during shop updates, so if you place an order during a shop update, your order will take 1-2 weeks to ship out.

Where does my order ship from?

I handle orders containing only fanart, Patreon Secret Shop, and sticker items.  These orders ship out from Maryland, USA.

All other orders are handled by White Squirrel, and they ship from Washington, USA.

Why are there multiple shipping fees for my order?

Orders from my store are partially handled by me, partially handled by my shipping partner, White Squirrel.  I ship out fanart and Patreon Secret Shop items (as well as orders only containing stickers) whereas White Squirrel ships out all other items!

So, if your order has a mix of items handled by my and items handled by White Squirrel, your order will come in two packages, hence two shipping charges.

Rest assured, if your order contains only fanart/Patreon Secret Shop items (or only non-fanart/non-Patreon Secret Shop items), you will only be charged shipping once!

Who should I contact for help on my order?

For orders or protions of orders handled by me (fanart items, Patreon Secret Shop items, sticker-only orders), contact me at chaobunnyarts@gmail.com

For orders or portions of orders being handled by White Squirrel (non-fanart, non-Patreon Secret Shop items), please contact help@whitesquirrel.com

How long will my order take to arrive?

If you're in the US, orders will typically arrive within 1-2 weeks after being shipped.

For orders outside of the US, your order may take between 2 weeks and 2 months.

What service are orders shipped with?

Orders are shipped with USPS.  

Do orders come with tracking?

Orders come with tracking unless your order only contains stickers and prints, in which case your order will be shipped as an untracked letter.   

Where do you ship to?

Currently I'm shipping worldwide!  Please be aware that if you are outside the US, you may have to pay VAT or customs fees on delivery.

For those outside of the US, my Etsy shop contains all of my non-fanart items and collects VAT at checkout (rather than on delivery), so check it out!  Please be aware that due to current delays in global shipping, international orders may take 1-3 months to arrive.  

Is it possible for you to mark down the value of my order on customs declaration?

Unfortunately, I cannot mark down the value of parcels that I send out because that would be mail fraud.  

Can I return my order?

I unfortunately cannot accept returns unless it was a mistake in the order on my end (such as sending the wrong item or the wrong quantity). If you have any troubles with your order, please contact me at chaobunnyarts@gmail.com!  

I put the wrong address on my order! Can I change it?

If your order has not been shipped out, I can correct the address on your order. However, if your order has already been shipped, I cannot change it and I cannot be held responsible if the order is sent to the wrong address or lost in transit due to a wrong address on the buyer's part. If the order is returned to me by USPS, it can be re-shipped for an additional fee.  

Restocks

When will [insert item here] be restocked?

Please check my restock schedule for all upcoming restocks and new releases.